"BISCUE Business Practice Course - Call Center"
This course is certified by ACPA.
- On-demand e-learning course supplied by ASP
- Term: 6 months
- Summary:
This course is designed to learn the essentials for telephone operators in call centers. The course provides practical lessons such as Japanese polite expressions, how to make appointments, respond to claims, and handle difficult cases among others.
Academic special discounts will be applied to the volume orders from higher educational institutions.
Please contact us for details.
Students can apply ACPA Mates with our certificates upon successful completion of the courses.
Syllabus
- 1. Japanese Polite Expressions for Call Centers - For Inbound Calls[More]
- 2. Japanese Polite Expressions for Call Centers - For Outbound Calls[More]
- 3. How to Receive Orders at Call Centers 1.Business Flow[More]
- 4. How to Receive Orders at Call Centers 2.How to Talk When Receiving Orders[More]
- 5. How to Receive Orders at Call Centers 3.In Difficult Cases[More]
- 6. How to Make Appointments at Call Centers 1.Before Calling[More]
- 7. How to Make Appointments at Call Centers 2.How to Contact Prospects[More]
- 8. How to Make Appointments at Call Centers 3.How to Talk with Prospects[More]
- 9. How to Sell to End-Users at Call Centers 1.Before Calling[More]
- 10. How to Sell to End-Users at Call Centers 2.Business Flow[More]
- 11. How to Sell to End-Users at Call Centers 3.In Difficult Cases[More]
- 12. How to Deal with Customers' Claim Calls 1.Essentials[More]
- 13. How to Deal with Customers' Claim Calls 2.When Receiving the First Claim Call[More]
- 14. How to Deal with Customers' Claim Calls 3.To Solve Problems[More]
- 15. How to Deal with Customers' Claim Calls 4.How to Talk[More]
