"BISCUE Business Practice Course - Telemarketing"
This course is certified by ACPA.
- On-demand e-learning course supplied by ASP
- Term: 6 months
- Summary:
This course is designed to master the skills for telemarketing. The students can learn the basic for Japanese polite expressions, talks in various occasions, and how to respond to the claims of the customers.
Academic special discounts will be applied to the volume orders from higher educational institutions.
Please contact us for details.
Students can apply ACPA Mates with our certificates upon successful completion of the courses.
Syllabus
- 1. Japanese Polite Expressions for Call Centers - For Inbound Calls[More]
- 2. Japanese Polite Expressions for Call Centers - For Outbound Calls[More]
- 3. Telemarketing In Practice - For Inbound Calls 1.Essentials for Planners[More]
- 4. Telemarketing In Practice - For Inbound Calls 2.Essentials for Telemarketers[More]
- 5. Telemarketing In Practice - For Inbound Calls 3.How to Talk in Receiving Orders[More]
- 6. Telemarketing In Practice - For Inbound Calls 4.How to Talk in Dealing with Claims[More]
- 7. Telemarketing In Practice - For Outbound Calls 1.Essentials for Planners[More]
- 8. Telemarketing In Practice - For Outbound Calls 2.Essentials for Telemarketers[More]
- 9. Telemarketing In Practice - For Outbound Calls 3.How to Talk in Promotion[More]
- 10. Telemarketing In Practice - For Outbound Calls 4.How to Talk in Follow-up[More]
- 11. How to Deal with Customers' Claims at Call Centers 1.Essentials[More]
- 12. How to Deal with Customers' Claims at Call Centers 2.Tips for Hearing[More]
- 13. How to Deal with Customers' Claims at Call Centers 3.Tips for Explaining[More]
- 14. How to Deal with Customers' Claims at Call Centers 4.Tips for Handling[More]
- 15. How to Deal with Customers' Claims at Call Centers 5.For Difficult Customers[More]
- 16. How to Deal with Customers' Claims at Call Centers 6.In Difficult Cases[More]
