Call Center
Japanese Polite Expressions for Call Centers - For Inbound Calls
How to Handle Customers' Claims at Call Centers (6)
How to Receive Orders at Call Centers (3)
Japanese Polite Expressions for Call Centers - For Outbound Calls
How to Make Appointments at Call Centers (3)
How to Contact End-Users at Call Centers (3)
Telemarketing In Practice - For Inbound Calls (4)
Telemarketing In Practice - For Outbound Calls (4)
コールセンター IN Total: 10 units
コールセンターのインバウンド業務で、必ず知っておかなければいけない、クレームへの対応、注文の受け方についてわかりやすく解説しました。
- Japanese Polite Expressions for Call Centers - For Inbound Calls
- How to Handle Customers' Claims at Call Centers 1.Essentials
- How to Handle Customers' Claims at Call Centers 2.Tips for Listening
- How to Handle Customers' Claims at Call Centers 3.Tips for Explanation
- How to Handle Customers' Claims at Call Centers 4.Tips for Handling
- How to Handle Customers' Claims at Call Centers 5.Difficult Customers
- How to Handle Customers' Claims at Call Centers 6.Difficult Cases
- How to Receive Orders at Call Centers 1.Business Flow and Points
- How to Receive Orders at Call Centers 2.How to Talk When Receiving Orders
- How to Receive Orders at Call Centers 3.Difficult Cases
[e-Learning][DVD] available. (How to Select Media)
(*) For e-Learning, please refer to Corporate Discount as well.
コールセンター OUT Total: 7 units
コールセンターでのアウトバウンド・テレマーケティングの進め方を、法人向けと、個人向けについてわかりやすく解説しました。
- Japanese Polite Expressions for Call Centers - For Outbound Calls
- How to Make Appointments at Call Centers 1.Before Calling
- How to Make Appointments at Call Centers 2.How to Contact Prospects
- How to Make Appointments at Call Centers 3.Ways of Explanation
- How to Contact End-Users at Call Centers 1.Before Calling
- How to Contact End-Users at Call Centers 2.Business Flow and Points
- How to Contact End-Users at Call Centers 3.Difficult Cases
[e-Learning][DVD] available. (How to Select Media)
(*) For e-Learning, please refer to Corporate Discount as well.
テレマーケティング IN Total: 4 units
顧客と企業を直接結び、その生の声を集める効果的な方法の一つが、電話窓口の設置によるテレマーケティング。インバウンド編では、こうした企画のポイントを解説しました。
- Telemarketing In Practice - For Inbound Calls 1.Essentials for Planners
- Telemarketing In Practice - For Inbound Calls 2.Essentials for Communicators
- Telemarketing In Practice - For Inbound Calls 3.How to Talk when Receiving Orders
- Telemarketing In Practice - For Inbound Calls 4.How to Talk when Dealing with Claims
[e-Learning][DVD] available. (How to Select Media)
(*) For e-Learning, please refer to Corporate Discount as well.
テレマーケティング OUT Total: 4 units
顧客と企業を直接結び、その生の声を集める効果的な方法の一つが、電話窓口の設置によるテレマーケティング。アウトバウンド編では、運用次第で悪印象を与えかねないテレマーケティングを、どのように進めればよいかをわかりやすく解説します。
- Telemarketing In Practice - For Outbound Calls 1.Essentials for Planners
- Telemarketing In Practice - For Outbound Calls 2.Essentials for Communicators
- Telemarketing In Practice - For Outbound Calls 3.How to Talk in Promotion
- Telemarketing In Practice - For Outbound Calls 4.How to Talk in Follow-up
[e-Learning][DVD] available. (How to Select Media)
(*) For e-Learning, please refer to Corporate Discount as well.
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