Call Center
Japanese Polite Expressions for Call Centers - For Inbound Calls
How to Handle Customers' Claims at Call Centers (6)
How to Receive Orders at Call Centers (3)
Japanese Polite Expressions for Call Centers - For Outbound Calls
How to Make Appointments at Call Centers (3)
How to Contact End-Users at Call Centers (3)
Telemarketing In Practice - For Inbound Calls (4)
Telemarketing In Practice - For Outbound Calls (4)
コールセンター IN Total: 10 units
In inbound call centers, know-how to answer to demands is required. Because of that, the knowledge on how to answer and the steps of order taking is explained in an easy-to-understand way.
- Japanese Polite Expressions for Call Centers - For Inbound Calls
- How to Handle Customers' Claims at Call Centers 1.Essentials
- How to Handle Customers' Claims at Call Centers 2.Tips for Listening
- How to Handle Customers' Claims at Call Centers 3.Tips for Explanation
- How to Handle Customers' Claims at Call Centers 4.Tips for Handling
- How to Handle Customers' Claims at Call Centers 5.Difficult Customers
- How to Handle Customers' Claims at Call Centers 6.Difficult Cases
- How to Receive Orders at Call Centers 1.Business Flow and Points
- How to Receive Orders at Call Centers 2.How to Talk When Receiving Orders
- How to Receive Orders at Call Centers 3.Difficult Cases
[e-Learning][m-Learning] available. (How to Select Media)
(*) For e-Learning, please refer to Corporate Discount as well.
コールセンター OUT Total: 7 units
With an easy-to-understand way, everything related to the proceeding pattern of outbound telemarketing at call centers addressed to companies and individuals is explained.
- Japanese Polite Expressions for Call Centers - For Outbound Calls
- How to Make Appointments at Call Centers 1.Before Calling
- How to Make Appointments at Call Centers 2.How to Contact Prospects
- How to Make Appointments at Call Centers 3.Ways of Explanation
- How to Contact End-Users at Call Centers 1.Before Calling
- How to Contact End-Users at Call Centers 2.Business Flow and Points
- How to Contact End-Users at Call Centers 3.Difficult Cases
[e-Learning][m-Learning] available. (How to Select Media)
(*) For e-Learning, please refer to Corporate Discount as well.
Inbound Telemarketing Total: 4 units
One of the most efficient ways linked directly to costumers is to gather all the different opinions using the calling center and telemarketing. In exterior calls, you will learn easily some advices or recommendations appropriated to proceed correctly and to make telemarketing. As well for incoming calls, different points for its planning are explained.
- Telemarketing In Practice - For Inbound Calls 1.Essentials for Planners
- Telemarketing In Practice - For Inbound Calls 2.Essentials for Communicators
- Telemarketing In Practice - For Inbound Calls 3.How to Talk when Receiving Orders
- Telemarketing In Practice - For Inbound Calls 4.How to Talk when Dealing with Claims
[e-Learning][m-Learning] available. (How to Select Media)
(*) For e-Learning, please refer to Corporate Discount as well.
Outbound Telemarketing Total: 4 units
One of the most efficient ways linked directly to costumers is to gather all the different opinions using the calling center and telemarketing. In exterior calls, you will learn easily some advices or recommendations are appropriated to proceed correctly and to make telemarketing. Depending on the situation, in order to not to cause a bad impression.
- Telemarketing In Practice - For Outbound Calls 1.Essentials for Planners
- Telemarketing In Practice - For Outbound Calls 2.Essentials for Communicators
- Telemarketing In Practice - For Outbound Calls 3.How to Talk in Promotion
- Telemarketing In Practice - For Outbound Calls 4.How to Talk in Follow-up
[e-Learning][m-Learning] available. (How to Select Media)
(*) For e-Learning, please refer to Corporate Discount as well.
