Content
- Chapter 1 Counter for complaints and consultation
- Chapter 2 Talks in various cases
- 1. Replying to the question
- 2. Replacing products with defects
- 3. Explaining for complaints
Summary
Chapter 1 Counter for complaints and consultation
Meaning of the complaint and in business, learn the knowledge to receive orders
Chapter 2 Talks in various cases
Using concrete examples, and give the skills to answer the phone when receiving a complaint
Audience
marketing and planning staff, and communicators
Introduction
Difficult to answer the complaint at the counter
Among difficult inbound telemarketing, office of complaints that questioned the level of marketers. In this complaint window, and a happy person answering the right, talk to the basics of gathering information to tie together, we discussed using examples.
Last modified
2011.12
Movie Presentation
Movie presentations on our services are on YouTubeBISCUENET channel.
e-Learning
Types of e-Learning
This course is e-Learning DX version.
- Explain plainly by movies with narration.
- Each chapter has summary and exercises.
- Pretests ans posttests are included.
Please see Types of courses for details.
The course can be used by m-Learning systems as well.
Learning Management
For corporate users, the administrator ID enables you to track learning records and results by both users and courses.
Customize
Content such as questions and answers, explanation and structure of the course, and menu for the learning management system (LMS) can be customized.
Please contact us by using this form.
Image
(*) Screen images are those of BISCUE e-Learning DX on BISCUE LMS through our ASP/SaaS.
(*) By clicking an image, you can see the larger image.
Specifications
| Type | DX ver. |
|---|
| Length | Approx. 3 hours |
|---|
| Price |
For corporate users, Corporate Discount will be applied. Based on the number of users, we will be quoting. |
|---|
| System Requirements |
|---|
| Browser |
Internet Explorer 6 or higher
Mozilla Firefox 3 or higher
Google Chrome 4 or higher
Apple Safari 3 or higher
- Javascript required
- For DX, Windows Media Player 9 or higher required |
|---|
| Resolution |
1024x768(XGA) or more (1280x1024(SXGA) recommended) |
|---|
| OS |
Windows 7/Vista/XP/2000
Mac OS X 10.4 or higher |
|---|
| Bandwidth |
Broadband recommended |
|---|
m-Learning
Types of m-Learning
This course is m-Learning DX version.
- Explain plainly by movies with narration.
- Each chapter has summary and exercises.
- Pretests ans posttests are included.
Please see Types of courses for details.
The course can be used by e-Learning systems as well.
Learning Management
For corporate users, the administrator ID enables you to track learning records and results by both users and courses.
Customize
Content such as questions and answers, explanation and structure of the course, and menu for the learning management system (LMS) can be customized.
Please contact us by using this form.
Specifications
| Type | DX ver. |
|---|
| Length | Approx. 3 hours |
|---|
| Price |
For corporate users, Corporate Discount will be applied. Based on the number of users, we will be quoting. |
|---|
| System Requirements |
|---|
| Browser |
Internet Explorer 6 or higher
Mozilla Firefox 3 or higher
Google Chrome 4 or higher
Apple Safari 3 or higher
- Javascript required
- For DX, Windows Media Player 9 or higher required |
|---|
| Resolution |
1024x768(XGA) or more (1280x1024(SXGA) recommended) |
|---|
| OS |
iOS3 or higher
Android 3.1 or higher
Windows 7/Vista/XP/2000
Mac OS X 10.4 or higher |
|---|
| Bandwidth |
Broadband recommended |
|---|
