CS & Claims
顧客満足 Total: 4 units
For the employees and to promote the conscience and customer satisfaction, What is required in order to increase the customer satisfaction? Please, learn the first steps of the CS introduction activity.
- Increase Customer Satisfaction 1.Basics
- Increase Customer Satisfaction 2.How to Proceed
- Increase Customer Satisfaction 3.How to Measure CS
- Increase Customer Satisfaction 4.How to Improve CS
[e-Learning][m-Learning] available. (How to Select Media)
(*) For e-Learning, please refer to Corporate Discount as well.
クレーム電話対応のコツ Total: 4 units
Costumer's opinions and complaints are very valuable. But what happens when there is an emergency? From the basics on how to proceed when receiving complaints by telephone until the way to proceed for a fast processing, several ideas with the objective of increasing the CS(Customer Satisfaction) are summarized.
- Tips for Handling Claim Calls 1.Basics
- Tips for Handling Claim Calls 2.When Receiving the Call
- Tips for Handling Claim Calls 3.To Solve Problems
- Tips for Handling Claim Calls 4.Points of Talks
[e-Learning][m-Learning] available. (How to Select Media)
(*) For e-Learning, please refer to Corporate Discount as well.
