CS & Claims
顧客満足 Total: 4 units
顧客満足度とは何か、なぜアップする必要があるのか、といった社員の意識改革を促す部分から、満足度アップのポイントまでを解説します。CS活動導入の第一歩にどうぞ。
- Increase Customer Satisfaction 1.Basics
- Increase Customer Satisfaction 2.How to Proceed
- Increase Customer Satisfaction 3.How to Measure CS
- Increase Customer Satisfaction 4.How to Improve CS
[e-Learning][DVD] available. (How to Select Media)
(*) For e-Learning, please refer to Corporate Discount as well.
クレーム電話対応のコツ Total: 4 units
クレームは貴重な顧客の声。でも、いざとなると.....？
クレーム電話の最初の受け方から、迅速な処理の進め方まで、CS（顧客満足）を高めるポイントをまとめました。
- Tips for Handling Claim Calls 1.Basics
- Tips for Handling Claim Calls 2.When Receiving the Call
- Tips for Handling Claim Calls 3.To Solve Problems
- Tips for Handling Claim Calls 4.Points of Talks
[e-Learning][DVD] available. (How to Select Media)
(*) For e-Learning, please refer to Corporate Discount as well.
Last updated 01/31/2012
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