「Increase Customer Satisfaction 4.How to Improve CS」

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Content

Increase Customer Satisfaction 4.How to Improve CS

  • Chapter 1 Points of satisfaction
  • Chapter 2 CS in on site situations
    • 1. How to sell
    • 2. Hospitality
    • 3. Customer management
    • 4. Claim handling

(*) For e-Learning, please refer to Corporate Discount as well.

Summary

Chapter 1 Points of satisfaction
In order to satisfy our customers, or what should I do to, put him firmly provide satisfaction

Chapter 2 CS in on site situations
Be more pleasing, good hospitality and detailed customer management, describes the various methods available in the field of CS.

Audience

sales, marketing and planning staff

Introduction

To increase customer satisfaction
There are various ways, there are many each person can do in the field.

To win hearts and minds of customers turning to what point, what action can I do, I clearly explained the tip of CS.

Last modified

2011.12

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Last updated 05/17/2012 |

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