"BISCUE Business Practice Course - Telemarketing"

This course is certified by ACPA.

• On-demand e-learning course supplied by ASP
• Term: 6 months
• Summary:
  This course is designed to master the skills for telemarketing. The students can learn the basic for Japanese polite expressions, talks in various occasions, and how to respond to the claims of the customers.

Academic special discounts will be applied to the volume orders from higher educational institutions.

Please contact us for details.

Students can apply ACPA Mates with our certificates upon successful completion of the courses.

List of ACPA-certified courses

Syllabus

1. Japanese Polite Expressions for Call Centers - For Inbound Calls [More]

2. Japanese Polite Expressions for Call Centers - For Outbound Calls [More]

3. Telemarketing In Practice - For Inbound Calls 1.Essentials for Planners [More]

4. Telemarketing In Practice - For Inbound Calls 2.Essentials for Telemarketers [More]

5. Telemarketing In Practice - For Inbound Calls 3.How to Talk in Receiving Orders [More]

6. Telemarketing In Practice - For Inbound Calls 4.How to Talk in Dealing with Claims [More]

7. Telemarketing In Practice - For Outbound Calls 1.Essentials for Planners [More]

8. Telemarketing In Practice - For Outbound Calls 2.Essentials for Telemarketers [More]

9. Telemarketing In Practice - For Outbound Calls 3.How to Talk in Promotion [More]

10. Telemarketing In Practice - For Outbound Calls 4.How to Talk in Follow-up [More]

11. How to Deal with Customers' Claims at Call Centers 1.Essentials [More]

12. How to Deal with Customers' Claims at Call Centers 2.Tips for Hearing [More]

13. How to Deal with Customers' Claims at Call Centers 3.Tips for Explaining [More]

14. How to Deal with Customers' Claims at Call Centers 4.Tips for Handling [More]

15. How to Deal with Customers' Claims at Call Centers 5.For Difficult Customers [More]

16. How to Deal with Customers' Claims at Call Centers 6.In Difficult Cases [More]

For inquiry about BISCUE Business Practice Courses

After having heard about your requirements, we will be proposing the solution with BISCUE Business Practice Courses.

No consulting fee will be charged until we contract. Please feel free to contact us.

• Contact us by using this form.
• We will return to you via e-mail or phone and ask about your training requirements.
• Based on above, we will submit a proposal including BISCUE Business Practice Courses for your consideration.
• We will provide you with a trial ID for e-Learning when necessary.

We are waiting for your inquiry.