BISCUE Call Center SNS is a combination of:
- BISCUE SNS (Social Networking System)
- BISCUE e-Learning relating to Call Centers.
- Skill Tests for telephone communicators
Based on a variety of our e-learning courses, and know-how of BISCUE Research Institute to mobilize groups by team learning, we provide a call-center specific SNS package.
Price of BISCUE Call Center SNS
Based on the estimated number of users and options you require, we will be quoting the price.
Please contact us by using this form.
Menu for users of BISCUE Call Center SNS (For communicators)
Basic
| My Page | User's Top page including schedule. |
|---|---|
| Profile | Place self introduction to get contacts. |
| My Friends | Include your friends and expand network. |
| Diary | Write your diary and keep life logs. |
| Messages | Communicate with members directly. |
| Footprints | See who visited your page. |
| Bookmarks | Bookmark any member for the next action. |
| Communities | Create groups of common interest or join them. |
| Search | Search members or communities. |
| Rankings | Find popular communities or members. |
| Mobile | View or write from outside by mobile. |
| e-Learning | Learn "How to handle claims at call center 1.Basics" whenever you like. |
| Skills Test | Weekly training tests which prompt access to SNS. |
Option
| e-Learning | You can add BISCUE e-Learning Call Center series, customize them or add your original courses. |
|---|---|
| Skills Test | You can make original tests and include them in SNS. |
(*) BISCUE e-Learning Call Center series
- Japanese Polite Expressions for Call Centers - For Inbound Calls
- How to Deal with Customers' Claims at Call Centers (6 courses)
- How to Receive Orders at Call Centers (3 courses)
- Japanese Polite Expressions for Call Centers - For Outbound Calls
- How to Make Appointments at Call Centers (3 courses)
- How to Sell to End-Users at Call Centers (3 courses)
Menu for administrators of BISCUE Call Center SNS
Basic
| Management of posting | Check access logs and postings of members and delete messages when necessary. |
|---|---|
| Notice | Send messages to all members at a time. |
| e-Learning | Track learning records of each member. |
| Skills training test | You can track learning and test results of the members. |
Option
| Your logo | We can put your logo at the header of SNS. |
|---|---|
| e-Learning | You can track learning records of each member and/or add the original courses or tests for your group. |
| Skills training test | You can prepare the original tests and manage learning of each member. |
For inquiry about BISCUE SNS
After having heard about your training needs, we will be proposing the solution with SNS that suits your requirements.
No consulting fee will be charged until we contract. Please feel free to contact us.
- Contact us by using this form.
- We will return to you via e-mail or phone and ask about your training requirements.
- Based on above, we will submit a proposal including BISCUE SNS for your consideration.
- We will provide you with a trial ID for e-Learning when necessary.
We are waiting for your inquiry.
