Call Center
Polite Expressions for Call Centers - For Inbound Calls
How to Handle Customer's Complaints at Call Centers (6)
How to Receive Orders at Call Centers (3)
Polite Expressions for Call Centers - For Outbound Calls
How to Make Appointments at Call Centers (3)
How to Contact End-Users at Call Centers (3)
Telemarketing In Practice - For Inbound Calls (4)
Telemarketing In Practice - For Outbound Calls (4)
Call Center-Inbound Total: 10 units
In inbound call centers, know-how to answer to demands is required. Because of that, the knowledge on how to answer and the steps of order taking is explained in an easy-to-understand way.
- Japanese edition Polite Expressions for Call Centers - For Inbound Calls
- Japanese edition How to Handle Customer's Complaints at Call Centers 1.Essentials
- Japanese edition How to Handle Customer's Complaints at Call Centers 2.Tips for Listening
- Japanese edition How to Handle Customer's Complaints at Call Centers 3.Tips for Explanation
- Japanese edition How to Handle Customer's Complaints at Call Centers 4.Tips for Handling
- Japanese edition How to Handle Customer's Complaints at Call Centers 5.Difficult Customers
- Japanese edition How to Handle Customer's Complaints at Call Centers 6.Difficult Cases
- Japanese edition How to Receive Orders at Call Centers 1.Business Flow and Points
- Japanese edition How to Receive Orders at Call Centers 2.How to Talk When Receiving Orders
- Japanese edition How to Receive Orders at Call Centers 3.Difficult Cases
[e-Learning] available.
(*) For e-Learning, please refer to Corporate Discount as well.
Call Center-Outbound Total: 7 units
With an easy-to-understand way, everything related to the proceeding pattern of outbound telemarketing at call centers addressed to companies and individuals is explained.
- Japanese edition Polite Expressions for Call Centers - For Outbound Calls
- Japanese edition How to Make Appointments at Call Centers 1.Before Calling
- Japanese edition How to Make Appointments at Call Centers 2.How to Contact Prospects
- Japanese edition How to Make Appointments at Call Centers 3.Ways of Explanation
- Japanese edition How to Contact End-Users at Call Centers 1.Before Calling
- Japanese edition How to Contact End-Users at Call Centers 2.Business Flow and Points
- Japanese edition How to Contact End-Users at Call Centers 3.Difficult Cases
[e-Learning] available.
(*) For e-Learning, please refer to Corporate Discount as well.
Inbound Telemarketing Total: 4 units
One of the most efficient ways linked directly to costumers is to gather all the different opinions using the calling center and telemarketing. In exterior calls, you will learn easily some advices or recommendations appropriated to proceed correctly and to make telemarketing. As well for incoming calls, different points for its planning are explained.
- Japanese edition Telemarketing In Practice - For Inbound Calls 1.Essentials for Planners
- Japanese edition Telemarketing In Practice - For Inbound Calls 2.Essentials for Communicators
- Japanese edition Telemarketing In Practice - For Inbound Calls 3.How to Talk when Receiving Orders
- Japanese edition Telemarketing In Practice - For Inbound Calls 4.How to Talk when Dealing with Complaints
[e-Learning] available.
(*) For e-Learning, please refer to Corporate Discount as well.
Outbound Telemarketing Total: 4 units
One of the most efficient ways linked directly to costumers is to gather all the different opinions using the calling center and telemarketing. In exterior calls, you will learn easily some advices or recommendations are appropriated to proceed correctly and to make telemarketing. Depending on the situation, in order to not to cause a bad impression.
- Japanese edition Telemarketing In Practice - For Outbound Calls 1.Essentials for Planners
- Japanese edition Telemarketing In Practice - For Outbound Calls 2.Essentials for Communicators
- Japanese edition Telemarketing In Practice - For Outbound Calls 3.How to Talk in Promotion
- Japanese edition Telemarketing In Practice - For Outbound Calls 4.How to Talk in Follow-up
[e-Learning] available.
(*) For e-Learning, please refer to Corporate Discount as well.
