CS & Complaints

English editionJapanese editionSpanish editionLatin American Spanish editionFrench editionPortuguese editionChinese edition[?]

Increase Customer Satisfaction Total: 4 units

For the employees and to promote the conscience and customer satisfaction, What is required in order to increase the customer satisfaction? Please, learn the first steps of the CS introduction activity.

  • Japanese edition Increase Customer Satisfaction 1.Basics
  • Japanese edition Increase Customer Satisfaction 2.How to Proceed
  • Japanese edition Increase Customer Satisfaction 3.How to Measure CS
  • Japanese edition Increase Customer Satisfaction 4.How to Improve CS

[e-Learning] available.

(*) For e-Learning, please refer to Corporate Discount as well.

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Tips for Handling Complaint Calls Total: 4 units

Costumer's opinions and complaints are very valuable. But what happens when there is an emergency? From the basics on how to proceed when receiving complaints by telephone until the way to proceed for a fast processing, several ideas with the objective of increasing the CS(Customer Satisfaction) are summarized.

  • Japanese edition Tips for Handling Complaint Calls 1.Basics
  • Japanese edition Tips for Handling Complaint Calls 2.When Receiving the Call
  • Japanese edition Tips for Handling Complaint Calls 3.To Solve Problems
  • Japanese edition Tips for Handling Complaint Calls 4.Points of Talks

[e-Learning] available.

(*) For e-Learning, please refer to Corporate Discount as well.

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Last updated 11/20/2018 |